To further improve the service quality, the Municipal Affairs Bureau (IAM) is conducting an “external service satisfaction survey”. IAM cordially invites you to fill in the questionnaire based on the latest experience of receiving IAM’s services. The survey information is for analysis only. Thank you very much for taking the time to help us.

Which type of services did you last receive from IAM?
Integrated services
Municipal activities
Markets & Hawkers
Animals & Plants
Business Establishments & Promotional Materials
City Construction
Food & Water Quality
Cemetery

Staff service
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Service initiative
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service attitude
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Environment and ancillary equipment
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Level of convenience
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Hardware and ancillary equipment in venue
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Support measures in venue
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Procedures and formalities
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Service efficiency
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Convenience of processing formalities
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service information
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Convenience of obtaining information
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Accuracy of information
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Detail and authenticity of information
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Performance pledge(Performance Pledge of IAM)
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Comprehensiveness of performance pledge
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Satisfaction rate of performance pledge indicators
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Electronic services
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Ease of use of electronic services
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Safety of electronic services
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Coverage of electronic services
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Performance information
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Adequacy of information content
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Channels of information dissemination
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service integration
  High satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Optimisation of inter-departmental service
High satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
What expectations do you have with regard to the service provision by IAM?

Do you have any other comments on the provision of services or procedures of IAM?